Leading Restaurant Success

2 weeks ago

Singapore beBeeRestaurant Full time $60,000 - $80,000
Restaurant Operations Manager

As a Restaurant Operations Manager, you will play a crucial role in overseeing the day-to-day activities of our restaurant. Your primary responsibility will be to ensure that all aspects of the restaurant operate smoothly and efficiently.

Key Responsibilities:
  • Front-of-House and Back-of-House Operations
  • Manage front-of-house (FOH) and back-of-house (BOH) operations to ensure seamless service during peak hours.
  • Staff Supervision and Support
  • Supervise and support staff to provide exceptional customer service.
  • Kitchen and FOH Team Coordination
  • Coordinate with the kitchen and FOH teams to optimize service delivery.
  • Restaurant Monitoring
  • Monitor restaurant operations to enhance efficiency and reduce costs.
Staff Management & Development
  • Recruitment, Training, and Management
  • Recruit, train, and manage restaurant staff to meet performance expectations.
  • Performance Reviews and Training Programs
  • Conduct regular performance reviews and implement training programs to improve staff skills.
  • Staff Scheduling
  • Manage staff scheduling to ensure optimal coverage during peak hours.
Customer Service & Satisfaction
  • Customer Feedback Monitoring
  • Monitor customer feedback to ensure customer service meets or exceeds company standards.
  • Customer Complaint Resolution
  • Ensure excellent customer service and resolve customer complaints efficiently.
Sales & Profitability
  • Collaboration with Operations Manager
  • Collaborate with the Operations Manager to achieve sales and profitability targets.
  • Revenue and Cost Control
  • Monitor daily revenue and control labor and food costs to maximize profitability.
  • Performance Reporting
  • Report on restaurant performance to the Operations Manager, providing insights on staff, operations, and customer satisfaction.
Health & Safety Compliance
  • Compliance with Regulations
  • Ensure the restaurant complies with health and safety regulations, including hygiene, sanitation, and staff safety.
  • Safety Audits and Hazard Identification
  • Conduct regular safety checks and audits to identify and resolve potential hazards.
Labor Cost Management
  • Alignment with Budgetary Goals
  • Align labor expenses with budgetary goals.
  • Productivity Maximization
  • Implement strategies to maximize productivity.
Administrative Tasks
  • Administrative Work Completion
  • Complete administrative work as per directives from supporting departments.
  • Reporting and Data Submission
  • Submit timely reports, such as staff attendance, payroll-related documents, and financial data.
  • Training Schedule Coordination
  • Coordinate training schedules for staff and ensure compliance with internal training programs.
  • Promotional Campaign Assistance
  • Assist the marketing team with promotional campaigns by implementing and monitoring in-house promotions.
Requirements
  • Qualifications
  • Certificate/Diploma in Hospitality/Restaurant Management or equivalent.
  • Experience
  • Minimum 3 years of relevant experience with at least 1 year in a managerial level.
  • Personal Qualities
  • Energetic, good team player, and service-oriented.
  • Leadership Skills
  • Great leadership with solid analytical, communications, and interpersonal skills.
Additional Benefits
  • Sign-On Bonus
  • Up to $1,500.

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