Global FX Operations Specialist

4 days ago

Singapore beBeeFUNDAMENTAL Full time $84,000 - $124,000

Job Title: Global FX Operations Specialist

Job Description:

We are seeking a highly skilled and motivated individual to join our team as a Global FX Operations Specialist. In this role, you will be responsible for providing exceptional support to our customers across the globe.

As a member of our global team, you will play a key part in delivering outstanding service to both new and existing customers. You will cultivate and maintain strong relationships with key client intermediaries, address and resolve technical issues or business workflow challenges during initial client interactions, and assist clients in diagnosing hardware infrastructure problems.

You will identify software issues and collaborate with internal teams to find solutions, efficiently manage the escalation process for unresolved incidents, investigate and resolve trading issues, conduct regression testing across our platform's full range of products and features, and support account managers and clients during go-live phases, resolving connectivity and technical issues with our Java-based client software.

You will keep your knowledge of company products and services up-to-date and share it with clients. This is an excellent opportunity to grow your career in a dynamic and fast-paced environment.

Key Responsibilities:
  • Deliver outstanding service to both new and existing customers
  • Cultivate and maintain strong relationships with key client intermediaries
  • Address and resolve technical issues or business workflow challenges during initial client interactions
  • Assist clients in diagnosing hardware infrastructure problems
  • Identify software issues and collaborate with internal teams to find solutions
  • Efficiently manage the escalation process for unresolved incidents
  • Investigate and resolve trading issues
  • Conduct regression testing across our platform's full range of products and features
  • Support account managers and clients during go-live phases, resolving connectivity and technical issues with our Java-based client software
Requirements:

To be successful in this role, you will need:

  • Bachelor's degree in a related field, university degree, or equivalent; computing-based disciplines preferred, but other degrees considered based on experience
  • Understanding of fundamental IT concepts: Java, TCP/IP, MacOs, Windows, web technology, log file analysis, performance/connectivity troubleshooting
  • Experience in client services, middle office, or back office within a global markets sales & trading division, FX, or treasury environment
  • Exceptional customer service skills, detail-oriented, and service-focused
  • Excellent organizational skills, ability to work under pressure, and meet tight deadlines
  • Ability to communicate technical/product information to non-technical audiences
  • Self-motivated with a proactive work ethic and consistently high output
  • High proficiency in spoken and written English
What We Offer:

We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Singapore and is available immediately.

Contact Information:

Please forward your application, including your salary expectation and earliest starting date by clicking the 'Apply' button below.

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