Learning Support Specialist
1 week ago
We are seeking a highly organized and customer-focused individual to join our team as a Learning Support Specialist. In this role, you will be responsible for providing exceptional support to learners, instructors, and internal teams.
Your primary duties will include:
- Retail & Reception Operations
- Welcome and attend to walk-in customers, learners, and visitors in a warm and professional manner.
- Manage daily opening and closing of the studio.
- Handle incoming calls, email inquiries, and walk-in course registrations.
- Learning Environment & Classroom Setup
- Ensure classrooms are prepared and equipped daily, including furniture arrangement and learning material setup.
- Support instructors with materials and equipment before and during class.
- Maintain a clean, organized, and safe learning space.
- Learner Support & Course Enrollments
- Guide learners through registration and SkillsFuture Credit applications.
- Provide course information, clarify prerequisites, and assist with administrative documentation.
- Take attendance and support day-of-class logistics.
- Studio Upkeep & Merchandising
- Maintain cleanliness and presentation of product displays and classroom shelves.
- Refill, organize, and label supplies for courses and hands-on workshops.
- Assist with the setup of visual merchandising and marketing collaterals.
- Inventory & Stock Management
- Track inventory levels for course materials and retail products.
- Alert the team on low stock items and support monthly stock-taking routines.
- General Administrative Support
- Assist in filing, data entry, document preparation, and backend coordination with trainers and internal teams.
- Support small-scale studio events, trial sessions, and in-store promotions.
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