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Senior Experience Enhancement Leader

7 days ago

Singapore This Is An IT Support Group Full time

Mandai Wildlife Group is looking for a Senior Experience Enhancement Leader to join our team.

The successful candidate will be responsible for enhancing guest experience through organising campaigns, talks, training, and recognition events, while working closely with various teams across Mandai.

The role involves supporting the design and development of innovation, design thinking, and service excellence training workshops, evaluating workshop feedback data and recommending improvements, and monitoring training participation and preparing reports.

This position requires strong organisational and coordination skills, ability to manage multiple tasks and meet deadlines, and good communication and interpersonal skills to engage with internal teams and external vendors.

Additionally, experience in training administration, event planning, or procurement processes is an advantage.