Contact Center Supervisor

1 day ago


Singapore BODYWERKZ PTE. LTD. Full time
Job Summary

We are seeking a highly skilled Contact Center Manager to join our team at BODYWERKZ PTE. LTD. The successful candidate will be responsible for leading our contact center operations, ensuring exceptional customer experience, and driving business growth.

Key Responsibilities

- Oversee daily contact center operations, ensuring seamless customer interactions and efficient issue resolution
- Develop and implement strategies to improve customer satisfaction and loyalty
- Analyze performance metrics and reports to identify areas for improvement
- Provide coaching and training to team members to enhance their skills and knowledge
- Foster a positive and productive team culture, promoting collaboration and open communication

Requirements

- 2+ years of supervisory experience in a contact center environment
- Proven track record of improving customer satisfaction and loyalty
- Excellent leadership and communication skills
- Proficient in analytical and Excel skills
- Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer

- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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