Technical Service Manager

1 week ago


Singapore CONTINENTAL EQUIPMENT PTE LTD Full time
Service Operations Lead

At Continental Equipment PTE LTD, we are committed to delivering exceptional service experiences to our customers. As a Service Operations Lead, you will play a critical role in ensuring the smooth operation of our service department, driving customer satisfaction, and optimizing efficiency and productivity.

Key Responsibilities:
  • Lead and manage a team of service professionals to deliver outstanding service experiences while optimizing efficiency and productivity.
  • Develop and implement service strategies to enhance customer experience and meet service objectives.
  • Monitor service metrics and analyze customer feedback to identify areas for improvement and implement corrective actions.
  • Hire, train, and mentor service staff, fostering a high-performance culture and promoting professional development.
  • Act as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
  • Establish and oversee premium service standards and procedures to ensure consistent and efficient service delivery.
  • Monitor and evaluate the service team's performance, providing regular feedback, coaching, and recognition to drive individual and team excellence.
  • Ensure timely and accurate completion of service requests, work orders, and documentation, maintaining high attention to detail and quality.
  • Collaborate with other departments to develop and implement strategies to improve customer satisfaction, increase service efficiency, and achieve business objectives.
  • Prepare and present regular reports to senior management on service performance, key metrics, and improvement initiatives.

What We Offer:

  • Basic salary
  • Travel allowance
  • Variable bonus

Requirements:

  • CRM
  • Coaching
  • Mentoring
  • Aftersales
  • Customer Experience
  • Customer Relationships
  • Supervisory Skills
  • Selling
  • Technical Training
  • Good Communication Skills
  • Attention to Detail
  • Customer Satisfaction
  • Pricing
  • Technical Sales
  • Performance Management
  • Service Delivery
  • Business Requirements
  • Technical Support

Working Hours: 5.5 days a week

Preferred Qualifications: Own vehicle



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