Care Excellence Coordinator
3 days ago
Vanguard Healthcare Pte. Ltd. is a leading provider of quality care services in Singapore.
Job Title: Care Excellence CoordinatorLocation: Senja Care Home, SingaporeSalary: SGD 4,200 - SGD 5,800 per month (dependent on experience)Job Description:Company OverviewVanguard Healthcare Pte. Ltd. is committed to providing exceptional care and service to our residents. We are seeking a highly motivated and experienced Care Excellence Coordinator to join our team.
Key Responsibilities:- Maintain high standards of care and service delivery, promoting residents' well-being and ensuring a conducive living environment.
- Act as the point of contact for internal partners and residents, gathering feedback and working towards resolving issues.
- Collaborate with internal partners to ensure a cohesive approach to resident care and service delivery.
- Identify areas for improvement and recommend strategies to enhance the quality of services.
- Coordinate and deliver in-service talks to residents and staff, encouraging participation in activities and events for health and wellbeing.
- Monitor and evaluate the quality of care provided, conducting regular assessments, audits, and surveys.
- Implement initiatives to enhance resident satisfaction and improve the overall resident experience.
- Diploma or equivalent in a relevant discipline.
- At least 1-2 years of experience in a Service Quality function or quality improvement programmes in healthcare or similar setup.
- Excellent interpersonal, engagement, and follow-up skills.
- Detail-oriented with a passion for quality and ageing issues.
- Good written and verbal communication skills in English, with ability to interact in at least two other languages/dialects such as Malay, Mandarin, or Tamil.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development in a dynamic and supportive work environment.
About You:We are looking for an individual who is passionate about delivering exceptional care and service, with excellent communication and interpersonal skills. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.
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