Airport Operations Efficiency Analyst

2 weeks ago


Changi, Singapore Changi Airport Group Full time

Changi Airport Group (CAG) is a leading air hub in Asia, with Singapore Changi Airport being one of the world's most awarded airports.

We are seeking a motivated individual to join our Customer Insights team as an Airport Operations Efficiency Analyst. This role will involve reviewing and implementing new operations efficiency measurements, providing insights on passenger behavior, and working with various stakeholders to achieve desired outcomes.

The ideal candidate will have prior experience in airport operations, handling data, and interpreting results. They should possess strong analytical skills, be curious about matters, and have great problem-solving skills. Additionally, they should have excellent interpersonal and communication skills, attention to detail, and the ability to work in a team-oriented environment.

Responsibilities include:

  • Reviewing and implementing new operations efficiency measurements
  • Providing insights on passenger behavior and travel needs
  • Working with touchpoint owners, data analysts, data engineers, and external vendors to achieve desired outcomes

The successful candidate will have the opportunity to contribute to improving Changi Airport's operational performances and enhancing the passenger experience.

The salary for this role is estimated to be around SGD 80,000 - SGD 110,000 per annum, depending on experience.



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