Associate Field Technical Specialist
4 weeks ago
Careers That Change Lives
At Medtronic, we empower engineers to bring their expertise to bear on our market-leading portfolio of innovations. With roles in specific business units, as well as at the corporate level, you'll find an opportunity to make an impact that's right for you.
The Associate Field Technical Service Specialist is responsible for all aspects of equipment support performed at customer sites or prior to delivery, ensuring compliance with company policies and standard operating procedures. This includes pre-delivery inspection, installation, commissioning, planned maintenance, troubleshooting, assessment, breakdown repair, and in-service to customers on basic device maintenance.
You will be the contact point with local customers regarding equipment services, and may be responsible for providing quotations and negotiating discounts within the approved DOA.
A Day in the Life
Your responsibilities will include:
- Performing technical activities requiring considerable judgment, and participating in minor projects, including performing tests, interpreting data, and developing reports
- Ensuring test tool and spare parts are available while on the field
- Maintaining relationships with biomedical engineers, in-country commercial organization, and customers
- Providing supervised assistance to the commercial team during product demonstrations, and providing guided communication to customers on product lifecycle management, product upgrades, and upcoming new product introductions
- Displaying knowledge and expertise on Medtronic products, and advising internal and external customers during discussions
- Ensuring all documentation and system entries are fully completed in a timely manner
Requirements
- Bachelor's Degree is required
- 0 years of experience required
Your Profile
- At least 1 year of experience working with medical devices, either within a healthcare company or within the hospital (ICU or Operating Theater)
- Diploma or Degree in Engineering / Biomedical Engineering
- Basic knowledge of ISO13485 / Good Distribution Practice for Medical Devices (GDPMD)
- Basic knowledge in Electrostatic Discharge (ESD) precautions and practice
- Basic knowledge with SAP / ServiceMax
- Valid local driver's license and vehicle
- Able to lift a maximum of 15kg of equipment, unassisted
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