IT Service Management Expert

5 days ago


Singapore OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD Full time
About Optimum Solutions (Singapore) PTE LTD

We are seeking a highly skilled IT Service Management expert to join our team in Singapore. As a ServiceNow Consultant, you will play a crucial role in implementing and optimizing ITOM solutions, ensuring alignment with business objectives.

Job Description:

As an IT Service Management expert, your primary responsibility will be to lead the implementation and optimization of ServiceNow ITOM solutions. You will work closely with cross-functional teams to gather requirements, develop functional specifications, and deliver effective ServiceNow solutions. Your expertise in designing, configuring, and maintaining the CMDB is essential for ensuring data accuracy and integrity.

You will also implement and promote the CSDM framework to standardize and enhance service management practices. Your strong analytical and problem-solving skills will enable you to identify opportunities for process improvement and automation within ServiceNow. Additionally, you will stay updated on ServiceNow releases and new features, recommending enhancements that benefit the organization.

Requirements:

To succeed in this role, you will need:
• A Bachelor's degree in Information Technology, Computer Science, or a related field
• Proven experience implementing ServiceNow solutions, particularly in ITOM, CMDB, and CSDM
• Strong understanding of ITIL processes and frameworks
• ServiceNow certifications (e.g., Certified Implementation Specialist, ITOM) are highly desirable
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills to effectively collaborate with technical and non-technical stakeholders

Preferred Skills:

If you have experience with ServiceNow Discovery, Service Mapping, and Event Management modules, knowledge of integration strategies with other ITSM tools and systems, familiarity with scripting languages (e.g., JavaScript), and ServiceNow development best practices, it would be a significant advantage.

What We Offer:

As an IT Service Management expert at Optimum Solutions (Singapore) PTE LTD, you can expect a competitive salary package, including an estimated annual salary of SGD 120,000 - 150,000, depending on experience. Our comprehensive benefits package includes health insurance, retirement plan, and opportunities for professional growth and development. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply.

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