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Technical User Experience Specialist

2 months ago

Singapore MyCareersFuture Full time

Job Summary:

MyCareersFuture is seeking a skilled Technical User Experience Specialist to join our team. As a Technical User Experience Specialist, you will play a critical role in ensuring the high-quality user experience of our short video products.

Key Responsibilities:

  • Feedback Analysis: Monitor and analyze user feedback on our short video products, utilizing your deep understanding of product functionality to label each feedback with speed and quality, and annotate the feedback with the provided guidelines.
  • Collaboration and Problem Resolution: Collaborate with Subject Matter Experts to promptly report and resolve product bugs, ensuring high-quality user-provided evidence and driving effective problem resolution through clear and effective communication with relevant teams.
  • User Needs Identification: Identify user needs and provide optimization suggestions, advocating for their implementation from the user's perspective.
  • Feedback Enhancement: Enhance the richness and completeness of user feedback, offering valuable insights to improve the product and implement optimized features.
  • Process Optimization: Collaborate with cross-functional teams in optimizing workflows and tools, providing support for cross-departmental cooperation projects.

Requirements:

  • Education and Experience: Bachelor's degree with at least 2 years of experience in the Internet industry, preferably in user or product operation or contact center environment.
  • Adaptability and Flexibility: Able to manage speed and accuracy while adapting to a dynamic work environment.
  • Passion for Social Internet Products: Passionate about social internet product-related work and demonstrates a keen interest in the field.
  • Self-Motivation and Positive Attitude: Self-motivated with a positive attitude and a proactive approach to tasks.
  • Flexibility: Flexible to work shifts.