Performance Enhancement Manager
6 days ago
Key Responsibilities:
- Review and analyze system-related feedback and escalations from claim assessors and servicing teams
- Work closely with technical teams and business analysts to investigate issues and identify root causes, interim solutions, and permanent fixes
- Liaise with claim assessors and servicing teams to raise remedyforce tickets
- Monitor open tickets and send regular reminders to technical teams on outstanding items
- Prepare and submit necessary forms for system patching and table updates
- Review and sign off on system patching and table updates
- Collaborate with claims team representatives to gather requirements and feedback
- Work with Team Leads to prioritize identified issues and requests
- Review and sign off on user stories
- Determine effort required for enhancement phases, including testing, and set target deployment timelines
- Support QA teams on test plan creation, review, and sign-off
- Review test results to ensure consistency with requirements before providing sign-off
- Sanction new staff creations
- Provide support on outstanding suspense and hospital recoveries
- Participate in monthly meetings to discuss system-related issues and gather feedback
- Provide training and updates to claims teams on system enhancements
- Maintain data accuracy in LifeAsia/Jireh systems - panel/non-panel/extended panel lists
- Ensure timely updates of data provided by MOH in system - Clinics, Cancer Drug List, TOSP/ICD Codes
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Manager, Sales
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