Global Supply Chain Manager
2 weeks ago
Job Description:
- Freight Operations Support
- Support 90% air freight, 9% trucking, and 1% ocean freight operations.
- Collaborate with 3PL warehouse, freight providers, and stakeholders to resolve shipment issues, including documentation, cargo damage, discrepancies, etc.
- Respond promptly to stakeholders for shipment queries, issues, etc.
- Service Recovery
- Contain escalations and conflicts through investigation and resolution.
- Performance Management
- Manage the performance of 3PL transportation teams and freight providers to ensure agreed service standards and KPIs are met.
- Enhancement Requests
Job Requirements:
- Minimum 3 years' experience in a similar role.
- Air freight operations support experience is essential.
- Prompt response to urgent shipments during peak periods, possibly remotely.
- Proficient communication skills in emails, meetings, calls, etc.
- Comfortable attending meetings with 3PL warehouse, freight providers, and global stakeholders.
- Willingness to travel to ALPS for warehouse visits and quarterly end days.
- Independent, responsible, resourceful, and fast learner with a sense of urgency.
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