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High-Level IT Support Technician

2 weeks ago


Singapore Constructor group Full time
Your Role:

We are seeking a Technical Support Analyst for VIP Clients to join our team. As a Technical Support Analyst, you will be responsible for providing direct technical support to our CEO, executive team, and their family members.

**Key Responsibilities:**
• Full IT setup and maintenance of complicated office spaces, including laptops, tablets, monitors, AV equipment, Zoom rooms, secure internet connectivity, and device interoperability in various environments such as private residences, offices, hotels, cars, boats, and yachts.
• Provide on-demand IT support to VIP family members on personal devices or home offices.
• Resolve hardware, software, connectivity, and general maintenance issues personally, including minor home repairs, furniture assembly, relocation, and installation tasks.
• Expert support for Microsoft 365, Teams, Zoom, Windows, macOS, and mobile devices.
• Directly handle and manage all house/office devices, license and subscriptions management. Regular, proactive updates and replacements of hardware, software, and licenses.
• Ensure robust, reliable IT connectivity and device setup during executive business trips and vacations.
• Perform hands-on installation, troubleshooting, and repair of desktops, laptops, peripherals, and video conferencing equipment; proactive testing prior to executive meetings and events.
• Proactively update and replace software, hardware, and licenses to ensure uninterrupted operations.
• Monitor and maintain robust cybersecurity practices custom-tailored for users, including endpoint protection, firewalls, antimalware tools, and secure VPN configurations.
• Detailed documentation of issue resolutions, configurations, and operational deviations.
• Ad-Hoc creative tasks (e.g., assistance with tech due diligence and intelligence for VC investments).
• 24/7 flexibility and availability for urgent or off-hours executive support.

Requirements:
• Demonstrated hands-on experience in an IT support role, ideally supporting VIP/executive-level users directly.
• Practical experience performing tasks independently, minimizing reliance on external contractors unless managing larger-scale projects.
• Solid understanding of Windows, macOS, iOS, Microsoft 365, Teams, Zoom, and related enterprise solutions.
• Proficiency with network technologies, backup and recovery, and endpoint security tools.
• Skilled in troubleshooting and resolving hardware/software issues with desktops, laptops, peripherals, and AV equipment.
• Ability to maintain strict confidentiality, discretion, and professionalism in all interactions.
• Strong organizational and multitasking abilities to manage multiple requests with competing deadlines.
• Fluency in English (spoken and written); additional languages are an advantage.
• Must pass comprehensive background checks (criminal, psychological, substance use).
• Healthy lifestyle without drug/alcohol dependency.
• Exceptional communication and interpersonal skills, capable of confidently supporting high-level stakeholders.
• Adapt to rapidly changing priorities and handle high-pressure situations with composure and professionalism.