Senior Technician

2 weeks ago

Singapore OHMS IT SOLUTIONS PTE. LTD. Full time

**_SENIOR TECHNICIAN _**

**RESPONSIBILITIES**:

- Identify and deliver required hardware service levels according to organizational policies.
- Liaise with, and provide training and support to, end users and staff on equipment operation and other issues.
- Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware and other products.

Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products. OPERATIONS MANAGER
- Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.
- Document instances of hardware failure, repair, installation, and removal.
- Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
- If necessary, liaise with third-party support and equipment vendors.
- Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs.
- Perform related duties consistent with the scope and intent of the position.
- Provide guidance to junior members of the team as required.
- Manage input/output fleet, including printers and scanners.
- Oversee deployment and testing/monitoring of building battery backups.

**REQUIREMENTS**:

- High School diploma or equivalent, and 5 years work experience in related field.
- Excellent interpersonal skills and relationship-building skill.
- Strong written and oral communication skills.
- Ability to present ideas in user-friendly language.
- Understanding of the organization’s goals and objectives.
- Self-motivated and directed.
- Keen attention to detail.
- Analytical and problem-solving abilities.
- Able to prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.

Strong customer-service orientation

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