Welfare Services Manager
7 days ago
At ST Engineering, we're committed to making a meaningful impact in people's lives. Our Mission Software & Services business is at the forefront of providing leading-edge command, control, and communications (C3) systems with secured IT infrastructure and managed services.
Job SummaryWe're seeking a highly skilled and experienced Welfare Services Manager to oversee various welfare services projects, manage stakeholders, and ensure operational goals are met. As part of our team, you'll be responsible for process improvement, team leadership, and reporting.
Key Responsibilities- Manage the delivery of welfare services, contractors, partners, and stakeholders.
- Ensure achievement of operational goals, contractual Key Performance Indicators (KPI), and Service Level Agreement (SLA).
- Conduct regular reviews of work processes to improve beneficiary satisfaction, operations efficiency, and productivity.
- Lead, train, and supervise the work of the team.
- Prepare tender, contract, budget, forecast, and analysis reports.
- Ensure appropriate staffing, adherence to policies, and uphold standards within the various welfare projects.
- A degree holder with minimum 5 years experience in a welfare service or a related field.
- IT savvy and proficient with Microsoft Office.
- Beneficiary-oriented with good interpersonal and communication skills.
- Pleasant and positive working attitude.
- Pro-active, self-motivated team player with the ability to work independently in a dynamic environment.
- Meticulous and attentive to details.
- Highly responsible and reliable.
- Ability to work under pressure to meet deadlines.
- An environment where you'll be working on cutting-edge technologies and architectures.
- A safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.
- Meaningful work and projects that make a difference in people's lives.
- A fun, passionate, and collaborative workplace.
- Competitive remuneration and comprehensive benefits.
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