
Customer Experience Liaison
4 days ago
The role of a Customer Service Specialist is pivotal in ensuring seamless coordination and timely delivery of shipments. This involves effectively handling consolidation and Taobao shipments, efficiently managing import and export documentation, liaising with suppliers and freight forwarders, and resolving shipment issues or discrepancies.
Accurate record-keeping of shipping and customs documents is crucial for audit and compliance purposes. The Customer Service Specialist must be able to monitor and track shipment status, providing regular updates to internal teams.
- Handle consolidation and Taobao shipments, ensuring smooth coordination and timely delivery.
- Manage import and export documentation, ensuring accuracy, compliance, and timely submission.
- Liaise with suppliers, freight forwarders, and customs agents to resolve shipment issues or discrepancies.
- Monitor and track shipment status, providing regular updates to internal teams.
- Maintain proper filing and records of all shipping and customs documents for audit and compliance purposes.
- Sales Presentations
- Sales
- Ability To Work Independently
- Ocean Freight
- Presales
- Freight Forwarding
- Selling
- Air Freight
- Freight
- Class 3 Driving License
- Sea Freight, experience
- freight shipment
- Sea Freight
- Freight management
- Customer Service
- Customer Relations
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