Applications Systems Engineer

2 weeks ago

Singapore beBeeProductionSupport Remote Work Freelance Full time $80,000 - $120,000
Production Support Analyst Job
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This role is ideal for a technical professional who can analyze issues and implement solutions to ensure the smooth operation of applications. The Production Support Analyst will work closely with cross-functional teams to identify and resolve application defects, prioritize defects for production release, and perform end-to-end testing.

  • Perform root cause analysis on application defects and provide solution for remediation.
  • Prioritize defects and plan for production release based on defect criticality or align with quarterly releases.
  • Develop program code, support end-to-end testing in SIT, UAT, and deployment to Production environments.
  • Maintain production stability by ensuring deployments have completed necessary risk and impact assessments.
  • Communicate clearly and concisely with stakeholders regarding application-related issues or queries.
  • Assist Level 2 support with investigation, root cause finding, and feasibility of recovery approach as needed.
  • Follow up on defect closure and meet defect closure KPIs.
  • Share production defect support learning with internal teams to improve quality and minimize future defects of application delivery.
  • Ensure application documentation is properly updated for each production release.
Required Skills and Qualifications

To be successful in this role, you should possess:

  • Bachelor's degree in Computer Science or related field.
  • At least three years of Production Support L3 experience across multiple technologies/platforms.
  • Strong troubleshooting and problem-solving skills.
  • Excellent written and oral communication skills to manage user/vendor/customer interactions.
  • Experience with end-to-end development following SDLC.
  • Ability to adapt quickly to new technologies/environments.
  • Good understanding of Core Banking modules.
  • Preferable knowledge of bulk file transactions and payments domain.
  • Familiarity with incident and problem management processes.
  • Familiarity with agile methodologies.
Technical Skills

You should be technically sound in:

  • AS400 platform (RPG/LE, CL/LE, COBOL400, SQL, Query400).
Job Details

Please forward your resume in MS Word format for consideration.

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