Key Business Growth Specialist

1 week ago

Singapore beBeeClient Full time $90,000 - $120,000
Job Description

As a key function within Wealth Solutions, the Client Engagement team is responsible for driving impactful marketing content and ideas to strengthen client relationships and drive business growth across both online and offline channels.

The candidate should be detail-oriented and proactive, providing support to the team in conducting data-driven analysis and facilitating effective decision-making.

Reporting to the Head of Client Engagement, this role will help the team in further driving the wealth agenda, supporting the country wealth solutions business in delivering sustainable performance against financial and non-financial goals.

Responsibilities include strategy, business, and processes:

  • Strategy
    • Promote analytics-driven decision-making processes across multiple products/segment portfolios by identifying key data sources/stakeholders and gathering and building an internal repository where required.
    • Drive for a differentiated and consistent client experience across the Wealth & Retail Banking client segments.
    • Focused on client onboarding, engagement, and execution of initiatives that deepen client relationships.
    • Support the execution of wealth client engagement campaigns, events, and client communications through an omni-channel approach.
    • Track client engagement metrics and recommend initiatives to increase market share and target opportunities.
    • Analyse client feedback and propose service enhancements.
  • Business
    • Support key business decision-making by delivering relevant and value-added strategic and tactical analytics. Ensure insights are actioned through marketing, segment, and product area initiatives.
    • Supervise daily, weekly, monthly performance data gathering distribution to various stakeholders/committees.
    • Ensure analytics models are fine-tuned to produce accurate output, working closely with our analytics (RA) stakeholders.
    • Support Financial tracking and forecasting processes across all digital sales/marketing initiatives.
    • Assist in regular campaign and use-case campaign prioritization activities, with an aim to achieve maximum effectiveness for the team.
    • Handle client service escalations, ensuring prompt resolution in collaboration with relevant teams.
  • Processes
    • Coordinate with frontline (Relationship Managers, Specialists) to deliver client engagement activities on in-person events and online engagement.
    • Actively partner product and digital teams to ensure a smooth client onboarding journey, meeting all regulatory and compliance standards.

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