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Clinical Excellence Specialist
2 weeks ago
Are you passionate about delivering exceptional customer experiences and driving business growth in the Cardiac Rhythm Management (CRM) space?
Job DescriptionThe Senior / Clinical Specialist role is responsible for providing clinical support to hospitals, medical professionals, and allied partners directly or indirectly.
This includes building strong relationships through excellent customer service and contributing to programs that deliver an excellent customer experience, maintain market share, and grow the business portfolio.
The incumbent will be accountable for achieving business plans within assigned accounts and delivering profitable growth.
- Attend to doctors or KOLs (i.e Cardiologists & Electrophysiologists) in private or government hospitals
- Work directly with hospitals on tenders and consignment stocks or channel partners on tenders
- Provide technical support, including tools maintenance, testing, directly or indirectly to field and inquiries from doctors, promptly
- Assist implantations/procedures and follow-up closely
- Resolve issues and conducting root cause analysis
Key Responsibilities:
- Delivering clinical support and technical expertise to customers
- Building strong relationships with customers and internal stakeholders
- Contributing to program development and execution to drive business growth
As a Senior / Clinical Specialist at BIOTRONIK, you can expect a dynamic and challenging work environment with opportunities for professional growth and development.
OthersEnsure strategic alignment with business objectives and contribute to a positive and collaborative team culture.
