Senior Service Operations Coordinator
1 day ago
Job Summary
We are seeking a highly skilled Senior Service Operations Coordinator to join our team at OPTIMA (DC) SOLUTIONS & SERVICES PTE. LTD.
The ideal candidate will have experience in handling customer complaints, providing quotations for service repair works, and coordinating with suppliers for parts purchases.
Responsibilities
- Customer Service: Handle customer complaints and issues in a professional manner, ensuring timely resolution and high customer satisfaction.
- Quotations and Repair Coordination: Provide accurate quotations for service repair works and coordinate with technicians to ensure prompt completion of repairs.
- Inventory Management: Assist in managing inventory levels, liaising with suppliers to procure spare parts as needed.
- Team Collaboration: Work closely with the Operation Manager to plan and allocate service resources effectively.
- Tech Support and Customer Communication: Coordinate with customers to resolve technical issues, ensuring seamless communication and customer satisfaction.
Requirements
- Service-Oriented Mindset: Prioritize customer needs, ensuring exceptional service delivery.
- Technical Skills: Proficient in Microsoft Office, including Excel, and able to learn new systems quickly.
- Communication and Teamwork: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Problem-Solving and Adaptability: Demonstrate strong problem-solving skills, with the ability to adapt to changing circumstances.
Compensation and Benefits
We offer a competitive salary of SGD 50,000 - 60,000 per annum, commensurate with experience, plus benefits that include medical insurance, annual leave, and opportunities for career growth and development.
About Us
OPTIMA (DC) SOLUTIONS & SERVICES PTE. LTD. is a leading provider of services and solutions, committed to delivering exceptional value to our clients through our team of dedicated professionals.
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