Senior Service Operations Coordinator

1 day ago


Singapore OPTIMA (DC) SOLUTIONS & SERVICES PTE. LTD. Full time

Job Summary

We are seeking a highly skilled Senior Service Operations Coordinator to join our team at OPTIMA (DC) SOLUTIONS & SERVICES PTE. LTD.

The ideal candidate will have experience in handling customer complaints, providing quotations for service repair works, and coordinating with suppliers for parts purchases.

Responsibilities

  • Customer Service: Handle customer complaints and issues in a professional manner, ensuring timely resolution and high customer satisfaction.
  • Quotations and Repair Coordination: Provide accurate quotations for service repair works and coordinate with technicians to ensure prompt completion of repairs.
  • Inventory Management: Assist in managing inventory levels, liaising with suppliers to procure spare parts as needed.
  • Team Collaboration: Work closely with the Operation Manager to plan and allocate service resources effectively.
  • Tech Support and Customer Communication: Coordinate with customers to resolve technical issues, ensuring seamless communication and customer satisfaction.

Requirements

  • Service-Oriented Mindset: Prioritize customer needs, ensuring exceptional service delivery.
  • Technical Skills: Proficient in Microsoft Office, including Excel, and able to learn new systems quickly.
  • Communication and Teamwork: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Problem-Solving and Adaptability: Demonstrate strong problem-solving skills, with the ability to adapt to changing circumstances.

Compensation and Benefits

We offer a competitive salary of SGD 50,000 - 60,000 per annum, commensurate with experience, plus benefits that include medical insurance, annual leave, and opportunities for career growth and development.

About Us

OPTIMA (DC) SOLUTIONS & SERVICES PTE. LTD. is a leading provider of services and solutions, committed to delivering exceptional value to our clients through our team of dedicated professionals.



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