IT Operations Manager

5 days ago


Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full time

Job Summary

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We are seeking an experienced IT Operations Manager to join our Technology Business Management (TBM) Unit. As a key member of the team, you will be responsible for supporting vendor management and procurement processes, ensuring alignment with organisational goals and compliance with procurement standards.

Key Responsibilities

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  • Vendor Engagement and Relationship Management">
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    • Assist in facilitating engagement between the Technology Group (TG) and external vendors, as well as Whole-of-Government (WOG) entities, to ensure collaboration and alignment with key initiatives.">
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  • Event and Initiative Coordination">
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    • Coordinate and provide logistical support for TG-hosted events and industry initiatives, ensuring effective execution.">
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  • Office Space Planning and Management">
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    • Contribute to the planning and management of TG office space, ensuring optimal usage for team members and operational requirements.">
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  • Executive Support">
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    • Provide administrative support to TG leadership, including scheduling meetings, managing travel logistics, and preparing materials for executive presentations and initiatives.">
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  • Vendor Performance and Spend Analysis">
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    • Assist in tracking and analysing the performance of TG vendors, ensuring alignment with service level agreements (SLAs) and budgetary constraints.">
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  • Augmented Resource Planning">
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    • Support TG's augmented resource planning by helping with workforce forecasting, allocation, and budgeting to meet project and operational demands.">
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  • Strategic Vendor Partnerships">
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    • Contribute to the management of strategic vendor relationships, focusing on dependency management and optimising partnerships to meet TG objectives.">
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  • Procurement and Contract Management">
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    • Assist in the management of procurement documentation (AORs, PRs, POs, Contracts), ensuring compliance with organisational standards. Help maintain the central contract repository.">
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  • Demand Aggregation and Bulk Procurement">
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    • Support the execution of demand aggregation and bulk procurement processes, ensuring cost-effective purchasing and efficient resource allocation across the TG.">
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About You

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  • 3-5 years of experience in IT operations, vendor management, or procurement.">
  • Strong understanding of vendor management, resourcing, and procurement processes.">
  • Familiarity with procurement documentation standards, contract management, and demand aggregation.">
  • Experience in managing vendor relationships and analysing performance metrics.">
  • Excellent organisational, communication, and analytical skills.">
  • Able to manage multiple tasks and support cross-functional teams in a fast-paced environment.">
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Salary Range: $80,000 - $110,000 per annum



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