Service Excellence Associate

2 weeks ago

Singapore beBeeCustomer Full time $4,000 - $6,000

Job Title: Service Excellence Associate

Are you a team player with excellent interpersonal and communication skills? Do you have experience in handling customer feedback and complaints? We are looking for a Service Excellence Associate to join our team.

  • Responsibilities include handling customer inquiries, resolving feedback and complaints, and monitoring CRM cases.
  • Attend to general telephone inquiries, emails, and walk-in inquiries at the front lobby counter.
  • Monitor CRM cases and ensure timely closure.
  • Resolve feedback/complaints as assigned by supervisors.
  • Draft service replies for supervisor vetting.
  • Collate compliments received from NOK/Patients.

Requirements:

  • Minimum A-Level with 6 years relevant experience.
  • Proficient in Microsoft Office.
  • Team player with good interpersonal and communication skills.
  • Service-oriented and adaptable.

Additional details:

  • Seniority level: Mid-Senior level.
  • Employment type: Full-time.
  • Job function: Other.
  • Industry: Hospitals and Health Care.

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