Beauty Consultant

2 months ago


Singapur, Singapore Sephora Full time

About Sephora

Sephora is a global luxury beauty retailer that is constantly pushing the boundaries to beautify people's lives and create a loved beauty community.

Our Mission

We aim to inspire a beauty community by providing exceptional customer experiences and offering a wide range of beauty products and services.

Job Summary

We are seeking a skilled Beauty Advisor to join our team as the face of Sephora. As a Beauty Advisor, you will be responsible for inspiring and helping our customers become the best version of themselves by exploring, creating emotional connections, and discovering our amazing Beauty Selection.

Key Responsibilities

  • Customer Experience
    • Establish a strong relationship with our customers through beauty knowledge sharing and excellent customer service.
    • Advocate for Sephora's loyalty program to help customers discover its benefits.
    • Introduce customers to our eCommerce platform to increase conversion and repeated purchases.
    • Meet sales targets by understanding customers' needs, recommending, and selling products and services in all categories, including makeup, skincare, fragrance, and hair care.
  • Beauty Excellence
    • Assist customers with product testing.
    • Perform basic beauty services across all categories.
  • Operational Excellence
    • Help maintain a beautiful store environment by keeping the store tidy, well-stocked, and ensuring products are in good sellable conditions.
    • Participate in inventory control to reduce loss and ensure compliance with sampling policies.
    • Operate cashier functions in a professional and timely manner.

Requirements

  • Possess a passion for customer service and enjoy working with people.
  • Have knowledge about what's new and trending in beauty.
  • Prior experience working in retail or services industries is a plus.
  • Exhibit strong communication skills, ability to multitask, and comfortability with computer/store systems.
  • Display resilience and the ability to react to situations in-the-moment and stay aware of changing store priorities as they arise.
  • Be available to work flexible shifts as per mall retail hours.

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