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Public Transportation Public Relations Specialist

1 week ago

Singapore SMRT Corporation, Ltd. Full time
Job Description

As a key member of the SMRT Corporation, Ltd. team, you will play a vital role in enhancing the visibility of our organization across various media platforms and interacting with the public. We are seeking individuals with an extensive interest and passion for making a difference in the lives of customers to join us in this fast-paced environment.

The successful candidate will be part of the Communication team for the North-South & East-West Line Operations Control Centre, where they will develop communication plans and convey important information to the public through audio and visual means. Additionally, they will monitor social media trends and potential issues, provide situation updates and alternatives to improve commuters' travel experiences during train service delays, liaise with external agencies, generate fault requests to relevant departments, and perform rotating shifts, including duties on weekends and public holidays.

Responsibilities
  • Develop communication plans and communicate to the public via audio and visual means.
  • Monitor social media and identify trends and potential issues.
  • Provide situation updates and alternatives to enhance commuters' travel experience, particularly during a train service delay.
  • Liaise with external agencies.
  • Generate fault request to the relevant departments.
  • Able to perform rotating shifts, including duties on weekends and on public holidays.

Requirements
  • Diploma in any discipline.
  • Able to converse and make public train announcements in both English and Mandarin effectively.
  • Good inter-personal and communication skills and able to work independently as well as in a team environment with individuals of diverse backgrounds.
  • Highly motivated.
  • Able to work under pressure.
  • Able to think strategically.