
Site Operations Specialist
2 weeks ago
Major Responsibilities:
- Manage site operations, including hiring, motivation, development, training, and discipline of technicians and maintenance teams.
- Monitor KPIs and uptime requirements.
- Support site reviews, including maintenance standards, equipment replacement, security, change control, points of failure, Tier adherence, and operational risk.
- Ensure delivery of planned and reactive activities using the CMMS platform within financial targets.
- Perform additional tasks as required by the Data Centre Operations Manager and Client Critical Facilities Manager.
- Provide advice and consultation to operate client facilities regarding facilities engineering matters.
- Responsibility for site repair and maintenance carried out by subcontractors, ensuring work completion, quality, and method of working comply with specification and ordinance requirements.
- Monitor, measure, and report on specialist contractor performance in terms of their ability to carry out work against agreed contractual budgets.
- Lead and support meetings regularly with contractors, vendors, and suppliers to ensure required standards are established and maintained, and develop corrective action plans when performance falls below expectations.
- Support daily cadence meetings, monthly operations meetings, and quarterly business reviews with clients.
- Ensure maintenance documentation meets required standards and sufficient information is provided to operate an effective asset management regiment.
- Assist/support clients with statutory compliance requirements/certifications for sites.
- Ensure asset information is maintained and changes updated within the CMMS.
- Ensure site operations, including incident management and escalation, are performed in accordance with approved Client/Company procedures.
- Tertiary qualifications in mechanical, electrical, or operational engineering disciplines.
- At least 3 years' experience operating electrical and mechanical services in Tier III or equivalent data centers or critical facilities.
- Resourceful, analytical, and problem-solving skills.
- Good communication and interpersonal skills, able to interact with a wide range of clients, stakeholders, and vendor staff.
- Possess relevant DC certifications.
- Understand continuous improvement initiatives, client relationships, and preparation of reports.
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