Technical Service Delivery Manager

7 days ago


Singapore Applied Materials Full time

Job Summary

We are seeking a highly experienced Technical Service Delivery Manager to lead our service operations team at Applied Materials.

About the Role

This is a full-time position that requires travel. We estimate the salary for this role to be in the range of $120,000 - $180,000 per year, depending on experience and location.

The successful candidate will have 7-10 years of experience in technical service delivery, with a proven track record of driving customer satisfaction, reducing cycle time, and empowering the workforce through quality improvement processes.

Key Responsibilities:

  • Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service) and identifies opportunities for growth.
  • Manages start-ups in terms of time and cost requirements, ensuring timely and within-budget execution.
  • Develops and maintains local inventory management strategies to minimize waste and optimize resource utilization.
  • Maintains DSO (Days Sales Outstanding) in line with organizational goals, while ensuring employee satisfaction and well-being.
  • Ensures customer satisfaction with Company service and system performance through regular communication and issue resolution.
  • Hires, trains, and develops customer engineers as necessary to support regional business objectives.
  • Establishes training and career development plans to enhance employee skills and promote career advancement.
  • Develops and implements safety practices among customer engineers, emphasizing employee well-being and adherence to regulatory requirements.
  • Identifies and develops managerial and specialist talent, providing coaching and mentoring to ensure their growth and success.
  • Escalates system downtime according to valid procedures, ensuring earliest possible return to service.
  • Reports in a timely and accurate manner as required, providing insights into performance metrics and areas for improvement.

Functional Knowledge:

  • Demonstrates in-depth understanding of concepts, theories, and principles in own job family and basic knowledge of other related job families.

Business Expertise:

  • Applies understanding of the industry and how own area contributes to the achievement of organizational objectives.

Leadership:

  • Manages a generally homogeneous team, adapting plans and priorities to meet service and/or operational challenges.

Problem Solving:

  • Identifies and resolves technical, operational, and organizational problems in a timely and effective manner.

Impact:

  • Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives.
  • Guided by policies and resource requirements within the business unit, department, or sub-function.

Interpersonal Skills:

  • Guides, influences, and persuades others internally in related areas or externally to achieve shared goals.

Qualifications:

  • Bachelor's Degree in a relevant field.
  • 7-10 years of experience in technical service delivery.

Skills:

  • Strong leadership and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Able to work independently and as part of a team.
  • Proven track record of driving customer satisfaction and reducing cycle time.

Benefits:



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