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Head of Cash Product Management for SME Banking
2 weeks ago
Lead the development, governance, and commercialization of cash management products tailored for the SME segment.
Collaborate closely with the Transaction Banking division to drive profitable growth and digital adoption of corporate cash management platforms.
Key Responsibilities- Act as the subject matter expert for Group SME cash products, bridging Country SME teams with Transaction Banking.
- Co-develop and maintain a suite of SME-relevant cash products, tools, and reference materials for frontline teams.
- Ensure effective product training and commercialization, including cash deal reviews, to maximize usage and manage FCC/CDD-related risks.
- Manage pricing strategy across services and regions, balancing competitiveness, interest rate movements, and profitability.
- Partner with operations and onboarding teams to optimize client onboarding and service delivery processes.
- Drive digital adoption of the corporate banking platform (Straight2Bank – S2B), collaborating with platform developers and digital channel leads to roll out SME-appropriate features.
- Coordinate with Analytics, Country Product, and Segment teams to deliver targeted campaigns and promotions that boost usage of operating accounts, drive balance growth, and cross-sell FX, Trade, Wealth, and Lending products.
- Design and maintain management dashboards and reporting tools to track product performance and extract business insights.
- Oversee effective risk controls for cash products across the SME portfolio, ensuring alignment with regulatory and internal standards.
- Conduct regular training and transaction reviews to mitigate operational and financial crime risks, particularly related to FCC and CDD compliance.
- Uphold governance of product and business policies aligned with SME Banking strategy.
- Ensure adherence to both global and local regulatory standards, and contribute to shaping internal product governance processes.
- Demonstrate exemplary conduct and act in accordance with the Group's values and ethical standards.
- Take ownership of regulatory and compliance responsibilities across relevant jurisdictions.
- Collaboratively identify, escalate, and resolve risks or conduct-related concerns.
- Bachelor's degree in Business, Finance, or a related discipline.
- 8+ years of experience in Cash Product Management or related functions; direct experience in India SME market is preferred; familiarity with South Asia and AME markets is advantageous.
- Strong understanding of cash management products, commercialization, and pricing strategy.
- Experience with financial institutions (FI) or the broader transaction banking space is beneficial.
- Strong communication and interpersonal skills; capable of influencing across a complex matrix organization.
- Analytical mindset with a high degree of intellectual curiosity and attention to detail.
- Excellent planning and organizational skills; ability to juggle multiple initiatives.
- High proficiency in Microsoft Office, particularly PowerPoint, Excel, and Word.
- Cash Product Knowledge & Lifecycle Management.
- Product Commercialization in Competitive Environments.
- Business Analytics & Reporting.
- Business Process Optimization.
- Product Development & Best Practices.
- Cross-Functional Stakeholder Management in a Matrix Organization.
