High-Touch Customer Support Specialist

4 days ago


Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
Job Title: 5X High-Touch Customer Support Specialist

We are seeking a highly skilled and experienced Customer Support Specialist to join our team at PERSOLKELLY SINGAPORE PTE. LTD.

Key Responsibilities:
  • Provide exceptional customer service to selected respondents to attain survey data.
  • Conduct field visits for selected respondents who are not contactable via phone.
  • Develop a thorough understanding of respondents' firm operations and processes to collect data effectively.
  • Cultivate trust and rapport by addressing concerns and challenges from respondents.
  • Accurately compile, record, and input survey data into the system with concise case notes documented.
  • Timely reporting to management team and stakeholders.
Requirements:
  • Diploma
  • 3 to 5 years' experience in B2B Business Development and Account Management.
  • Experience in managing large employees' based accounts is highly advantageous.
  • Able to communicate effectively and manage different hierarchies in internal and external environment.
  • Detail-oriented and meticulous in handling tasks.

Selected applicants are required to complete a training course and passed the assessment tests before being deployed to operations.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform.


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