Lash Sales Specialist

1 month ago

Singapore ETHEREAL LASHES STUDIO PTE. LTD. Full time
Key Responsibilities:

As a Lash Sales Specialist at ETHEREAL LASHES STUDIO PTE. LTD., you will play a crucial role in driving sales and revenue growth by actively promoting and selling lash services and products to clients.

Sales and Revenue Generation:

  • Develop and implement sales strategies to attract new clients and retain existing ones.
  • Meet or exceed individual and studio sales targets by understanding and anticipating client needs.
  • Conduct in-person consultations with clients to recommend the best lash styles, services, and products tailored to their preferences.
  • Promote seasonal or special offers and loyalty programs to clients.

Customer Relationship Management:

  • Build and maintain strong relationships with clients to foster loyalty and repeat business.
  • Provide exceptional customer service by ensuring clients have a positive experience from the moment they enter the studio until they leave.
  • Follow up with clients after their appointments to ensure satisfaction and encourage future bookings.
  • Handle client inquiries, complaints, and feedback professionally and promptly.

Product Knowledge and Promotion:

  • Maintain in-depth knowledge of all lash products and services offered by the studio.
  • Educate clients on the benefits and features of different lash styles, products, and aftercare routines.
  • Stay updated on the latest trends and advancements in the lash and beauty industry.
  • Promote studio services and products to clients.

Marketing and Brand Representation:

  • Assist in planning and executing marketing campaigns and events to boost studio visibility and client engagement.
  • Represent the studio at networking events, trade shows, and community outreach programs to generate leads.
  • Collaborate with the marketing team to create social media content and promotional materials.

Administrative and Reporting Duties:

  • Accurately maintain client records, including appointment details, sales transactions, and client preferences.
  • Prepare and submit sales reports to the Studio Manager regularly, highlighting performance metrics and potential growth opportunities.
  • Assist in managing the studio's booking system to optimize client scheduling and reduce downtime.

Team Collaboration and Support:

  • Work closely with the Studio Manager and lash technicians to ensure smooth operations and client satisfaction.
  • Participate in team meetings to discuss sales strategies, share client feedback, and develop action plans.
  • Provide support to team members during peak hours or special events.

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