Business Analyst
1 month ago
TDCX Career Opportunity
We are seeking an experienced Business Analyst to join our team at TDCX. As a Business Analyst, you will play a key role in providing business insight through metrics, reporting, and variance analysis.
Key Responsibilities
- Provide business insight through metrics, reporting, and variance analysis coming from in-depth analysis.
- Prepare, develop, and analyze daily, weekly, and monthly reports and presentations on Key Performance Indicators and other key statistical data in a call center inbound/customer service programs.
- Perform market analysis in supporting business decision making.
- Run and analyze reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.
- Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
- Analyze and present relevant data in easy-to-understand format/dashboards or file automation to aid timely decision making, provide insightful discoveries and recommendations, and optimize processes.
- Detail-oriented, independent, proactive, and able to work under pressure to meet deadlines.
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization, and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.
Requirements
- Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
- Preferable with 2 years of working experience in the related field is required for this position.
- Extensive practical knowledge in importing data for use in report software, spreadsheets, Tableau, Power BI, pivots, and formulas, graphs, and flow charts.
- Proven experience in overseeing the design, development, and implementation of contact centre operation.
- Ability to prioritize and complete all tasks when ad-hoc assignments are given in short periods of time.
- Flexible and adaptable to various business models and projects.
- Excellent verbal and written communication skills in English and the language of the supporting market.
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