Solutions Architect Manager
5 days ago
This role involves leading a team of Solution Architects, ensuring customer satisfaction and driving the development of integration processes.
Key Responsibilities:
- Manage a team of 3-7 Solution Architects, including hiring, coaching, and maintaining employee satisfaction
- Drive functional development on behalf of the Solutions Architect stakeholder group
- Represent the Solution Architects within leadership forums
- Guide your team in managing clients throughout their integration lifecycle and be a point of escalation for clients in your team's portfolio
- Monitor your team's book of business to identify risks and opportunities
Requirements:
- Bachelor's degree in a technical subject area or business field
- 5+ years relevant experience in a related area, for example: implementation expert, solutions architect, business analyst, support specialist or client success professional
- 2+ years of people management experience
- Strong technical domain knowledge in two or more of the following areas: SaaS, Marketing, Mobile, APIs or Programming
- Understanding and/or experience of project management methodologies
- Exceptional communicator with strong influencing skills and a knack for building relationships
About You:
- A problem solver with a high level of intellectual curiosity
- You see opportunity and growth in learning more about what you do and how it impacts others
- A collaborative team player who thrives in working with both internal and external stakeholders
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