Head of Infrastructure Management

3 days ago


Singapore NTU (Nanyang Technology University- Main Office-HR) Full time
Job Requirements

We are seeking a highly skilled IT professional to join our team in the Centre of IT Services (CITS) at Nanyang Technological University (NTU).

The successful candidate will be responsible for overseeing all IT needs for faculty, staff, and researchers in the Singapore Centre for Environmental Life Sciences Engineering (SCELSE), ensuring compliance with CITS' IT policies.

Key Responsibilities:
  • Run Infrastructure/System Operations
    • Ensure that all program and department operations run seamlessly.
    • Manage the implementation of infrastructure changes and maintenance routines.
    • Develop and maintain infrastructure replacement plans.
  • Service Level Agreements and Service Improvements
    • Maintain service-level objectives and targets.
    • Monitor client satisfaction metrics and service procedures.
Requirements:
  • Bachelor's degree in Computer Science or a related field.
  • At least 2 years of relevant experience in IT operations.
  • Proficient in providing end-user support for Windows-based desktops.
  • Experienced in administering Windows-based servers.
About NTU

We welcome applications from talented individuals who share our values.



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