Customer Service Representative Position

5 days ago


Singapore STRATEGY SOLUTIONS SERVICES Full time

Job Title: Customer Service Representative

 

About STRATEGY SOLUTIONS SERVICES:

We are a leading provider of customer service solutions, dedicated to delivering exceptional support experiences for our clients. Our team is passionate about providing top-notch service and building long-lasting relationships with our customers.

 

Salary Range:

The salary range for this position is SGD $4,200 - $5,500 per month, depending on experience and qualifications.

 

Job Description:

Responsibilities:

  • Handle and resolve customer inquiries received via phone, email, social media, and live chats effectively and promptly.
  • Collaborate with internal teams to ensure timely resolutions.
  • Escalate query trends, potential issues, and recurring service failures to the team lead/manager, ensuring corrective actions are implemented to prevent future problems.
  • Log all customer interactions and follow-up communications accurately and timely into CRM.
  • Support the processing and invoicing of spare part orders.
  • Prepare and generate weekly customer service reports, as well as monthly reports to stakeholders.
  • Maintain spare parts inventory levels.
  • Perform other assigned duties and project work as required.

 

Requirements:

To succeed in this role, you will need:

  • Working experience in Call Centre, Banking, or Customer Service environments (an advantage).
  • A positive mindset with a 'CAN-DO' attitude and passion for delivering quality customer service.
  • Excellent phone etiquette, comprehension, communication, and interpersonal skills.
  • Proficiency in Microsoft Excel, Word, and PowerPoint.
  • Experience with SAP (an advantage).
  • On-the-job training will be provided to ensure proficiency in role requirements.

 

Benefits:

As a valued member of our team, you can expect:

  • A competitive salary range and performance-based bonuses.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including medical and dental coverage.
  • A generous paid time-off policy.


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