Customer Service Representative Position
5 days ago
Job Title: Customer Service Representative
About STRATEGY SOLUTIONS SERVICES:
We are a leading provider of customer service solutions, dedicated to delivering exceptional support experiences for our clients. Our team is passionate about providing top-notch service and building long-lasting relationships with our customers.
Salary Range:
The salary range for this position is SGD $4,200 - $5,500 per month, depending on experience and qualifications.
Job Description:
Responsibilities:
- Handle and resolve customer inquiries received via phone, email, social media, and live chats effectively and promptly.
- Collaborate with internal teams to ensure timely resolutions.
- Escalate query trends, potential issues, and recurring service failures to the team lead/manager, ensuring corrective actions are implemented to prevent future problems.
- Log all customer interactions and follow-up communications accurately and timely into CRM.
- Support the processing and invoicing of spare part orders.
- Prepare and generate weekly customer service reports, as well as monthly reports to stakeholders.
- Maintain spare parts inventory levels.
- Perform other assigned duties and project work as required.
Requirements:
To succeed in this role, you will need:
- Working experience in Call Centre, Banking, or Customer Service environments (an advantage).
- A positive mindset with a 'CAN-DO' attitude and passion for delivering quality customer service.
- Excellent phone etiquette, comprehension, communication, and interpersonal skills.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Experience with SAP (an advantage).
- On-the-job training will be provided to ensure proficiency in role requirements.
Benefits:
As a valued member of our team, you can expect:
- A competitive salary range and performance-based bonuses.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- A comprehensive benefits package, including medical and dental coverage.
- A generous paid time-off policy.
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