Head of Account Services

1 week ago


Singapur, Singapore OCBC Bank Full time
Job Summary

We are seeking a seasoned professional to lead our Account Services team at OCBC Bank. As the Head of Account Services, you will be responsible for overseeing the day-to-day operations of the department, ensuring seamless execution of projects, and driving process improvements to enhance customer experience and operational efficiency.

Key Responsibilities
  • Lead and manage the Account Services team to achieve business objectives and deliver exceptional results.
  • Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
  • Collaborate with internal stakeholders to ensure effective communication and coordination across teams.
  • Manage and maintain relationships with key business partners and stakeholders.
  • Identify and mitigate risks, ensuring compliance with regulatory requirements and bank policies.
  • Develop and implement training programs to enhance the skills and knowledge of the Account Services team.
Requirements
  • At least 15 years of experience in the financial services industry, with a minimum of 5 years in a senior leadership position.
  • Proven track record of leading high-performing teams and driving business growth.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and mitigate risks.
  • Knowledge of industry trends, best practices, and emerging technologies relevant to account servicing.
What We Offer

As a member of our team, you will have the opportunity to work with a dynamic and experienced leadership team, contribute to the growth and success of OCBC Bank, and develop your skills and knowledge in a fast-paced and challenging environment.



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