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ED/MD Head of Account Services

2 months ago

Singapur, Singapore OCBC Bank Full time
Job Description

The Head of Account Services is responsible for overseeing and managing all aspects of the account services department. This role requires strong leadership skills, strategic thinking, and the ability to build and maintain strong partnerships with all stakeholders.

Key Responsibilities
  • Collaborate with various internal teams to ensure the successful execution of projects to further accelerate transformation agenda.
  • Manage day-to-day operations with a strong knowledge in the areas of Financials, Risk and Service.
  • Oversee the department and account for SLA to the respective businesses.
  • Provide strategic direction on digital transformation and foster a culture of transformation.
  • Develop technical and business domain knowledge and skills within the team to improve effectiveness of support towards the business and GO&T's strategy.
  • Build and develop the department's succession and talent pool.
  • Embed strong risk culture by providing employees with necessary knowledge, skills and tools to identify, assess and manage risk effectively.
  • Take ownership of issues, overcome challenges and strive for resolutions.
  • Provide effective oversight of hubbed, outsourced and remote teams.
Requirements
  • At least 15 years of experience in the financial services industry of which at least 5 years are in senior leadership position.
  • In-depth business and functional expertise across Account Services.
  • Excellent communication skills and demonstrates strong ability to work with business and technology stakeholders across all levels internally and externally.
  • Strong conceptual, analytical, and problem-solving skills and experience in finding operational synergies and performing impact and risk analysis on processes.
  • Knowledge of industry trends, best practices, and emerging technologies that are relevant to account servicing.
  • Proven project management skills, with the ability to prioritize and manage multiple projects simultaneously.