Customer Experience Associate
7 days ago
This position requires a highly motivated and dedicated individual who is passionate about delivering exceptional customer service. The successful candidate will be responsible for supporting customers through various channels, including live chat and email, while staying up-to-date on our trading platform and its associated campaigns and events.
Key Responsibilities
- To provide top-notch customer service support in crypto trading via live chat or email;
- To remain knowledgeable about the company's trading platform and stay current on platform-related campaigns and events;
- To adhere to established communication procedures, guidelines, and policies;
- To effectively manage customer feedback and provide suitable resolutions within predetermined timeframes;
- To comprehend customer needs and transform them into actionable insights for management;
- To continuously seek ways to improve team performance and operational efficiency;
- To go above and beyond to engage customers.
Requirements
- A degree or diploma in any field;
- New graduates are welcome
- Proficiency in helpdesk management tools and reporting;
- Excellent English communication and writing skills to interact with English-speaking clients, with bilingual capabilities being a significant advantage;
- Proficiency in Mandarin for communication and writing purposes to engage with Mandarin-speaking counterparts (a plus);
- A strong interest in developing knowledge and expertise in fintech/crypto trading, blockchain, crypto, and P2P payments (a plus);
- Honesty, integrity, proactivity, and a sense of responsibility and teamwork;
- An enthusiasm for the customer service industry and ability to work varied shifts, including weekends and public holidays.
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