Healthcare Service Delivery Specialist

1 week ago

Singapore beBeeManagement Full time $70,000 - $100,000

Job Title: Service Operations Manager

Service Operations Manager Job Description
  • Lead daily operations of service points, ensuring smooth front-line patient services and adherence to clinical workflows.
  • Collaborate closely with nurse managers, clinical leads, and department heads to resolve operational and process issues.
  • Ensure service points are patient-focused, safe, and compliant with hospital standards.
  • Implement initiatives to improve service quality, patient satisfaction, and operational efficiency.
  • Oversee business performance including clinical volume, financial targets, and supporting new service initiatives.
  • Lead, mentor, and manage non-clinical staff, including recruitment, training, appraisals, and retention strategies.
  • Facilitate effective communication between staff and management, providing timely solutions to operational challenges.
  • Participate in hospital committees and cross-departmental projects to enhance overall healthcare service delivery.
Required Skills and Qualifications
  • Bachelor's Degree level in Public Health or Business Management.
  • Proven 3 - 5 years of working experience in healthcare operations, hospital service management, or patient-facing clinical support.
  • Strong leadership and team management skills, with experience guiding non-clinical staff.
  • Excellent communication, interpersonal, and problem-solving abilities.
  • Deep understanding of hospital workflows, patient care processes, and clinical operations.
  • Ability to drive operational improvements while maintaining a high standard of patient service.
Benefits

Interested applicants should furnish us with their full and detailed resume in MS Word format. We regret to inform that only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.

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