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Expert Cloud Solutions Provider

2 weeks ago

Singapore beBeeTechnical Full time
Cloud Technical Solutions Specialist

We are seeking an experienced technical expert to provide exceptional technical support to our global customers, leveraging expertise in cloud technologies to deliver efficient and professional service experiences.

  • Provide technical support to global customers through ticketing systems, emails, and IM channels.
  • Analyze and resolve complex technical problems in a timely manner, collaborating with technical experts or R&D teams as needed.
  • Identify urgent and critical issues, assess complaints, and prioritize or escalate them to minimize resolution time and mitigate risks.
  • Collect, synthesize, and summarize customer feedback to drive product optimization.
Key Skills and Qualifications
  • A bachelor's degree or above in Computer Science or a related field.
  • A minimum of 5 years of experience in R&D, technical operations, or system maintenance.
  • Strong understanding of cloud technologies, including compute, networking, storage, containerization technology, CDN, video technology, and large-scale AI models.
Benefits
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • The chance to work with a talented and diverse team of professionals.

Join a fast-growing technology company dedicated to inspiring creativity and enriching life. Our mission is to empower clients to focus on what truly matters, centering on innovativeness and excellence. We create life-changing solutions that impact lives around the world.