Excellent Customer Service Representative Wanted
6 days ago
We are seeking a Customer Experience Specialist to join our team. As a key member of our operations, you will be responsible for delivering exceptional customer service in a fast-paced environment.
Key Responsibilities:
- Customer Service Excellence: Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.
- Adaptability in a Dynamic Environment: Thrive in a dynamic company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
- Communication and Transparency: Ensure consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
- Long-Term Growth Opportunities: Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.
- Team Collaboration: Support the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
- Operational Performance: Achieve high-calibre responses from clientele email/whatsapp inquiries and phone calls, within internally assigned service-level agreements (slas). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned slas. Ensure smooth opening, operating, and closing procedures for the assigned centre(s). Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.
- Customer Satisfaction: Boost customer happiness and satisfaction, measured by net promoter scores (nps) scores.
- Additional Duties: Performing and fulfilling additional duties as assigned by the management.
Hiring Requirements:
- At least 2-3 years' experience in the customer service field
- Must be available to work retail hours and on both weekends
- Strong sense of adaptability and leadership
- Strong proficiency in written and spoken english (being bilingual/trilingual would be an advantage)
- Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
- Positive, extroverted, and outgoing personality with the passion for customer service
Benefits and Packages:
- Medical and Insurance Coverage
- Worklife and Wellness including 14 days of annual leaves and sick leaves
- In-house learning, development, and training are provided
- Professional career development opportunities
- Complimentary music lessons
- Vibrant and supportive company culture
- Work equipment including it devices is provided
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