Payment Operations Specialist

6 days ago


Singapur, Singapore OCBC Bank Full time
Job Summary

We are seeking a highly skilled and detail-oriented individual to join our Payment Operations team as a Payment & E-Banking Operations Specialist. In this role, you will be responsible for performing maker/checker functions for BOS Remittance Operations, preparing documents for audit reviews, and ensuring timely resolution of customer queries and issues.

Key Responsibilities
  • Perform maker/checker functions for BOS Remittance Operations to ensure accuracy and efficiency.
  • Prepare documents for audit reviews to maintain compliance and quality standards.
  • Work closely with the team to meet Service Level Agreements (SLAs) and ensure timely resolution of customer queries and issues.
  • Monitor system availability and escalate issues promptly to management to minimize impact on payment and service timelines.
  • Participate in UAT/Projects as required to drive business growth and improvement.
Requirements
  • Prior banking operations experience is preferred.
  • Accuracy and attention to detail are essential for this role.
  • Proficiency in Microsoft Windows applications, including Word, Excel, and PowerPoint.
  • Excellent communication and coordination skills to interact with team members, business units, and customers.
  • Resourcefulness, energy, and ability to multitask independently in a fast-paced environment.
Personal Qualities
  • Self-motivated and proactive individual with a customer-focused mindset.
  • Risk-conscious and able to ensure internal controls and procedures are followed.
  • Meticulous and detail-oriented with an eye for quality.
  • Confident, diplomatic, and tactful in problem resolution and decision-making.
  • Ability to work staggered hours and public holidays as required.


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