Training Professional

6 days ago

Singapore beBeeTraining Full time $90,000 - $120,000
Job Title:

Complaints Training Specialist

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Job Summary: ">

We're seeking a highly skilled and experienced training professional to join our team. As a Complaints Training Specialist, you will be responsible for delivering comprehensive training sessions to analysts on complaints procedures, investigation requirements, and risk-based decisions.

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Key Responsibilities:">
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  • Develop and deliver interactive training sessions that meet the needs of analysts in consumer and regulatory complaints">
  • Collaborate with cross-functional teams to ensure effective implementation of strategic programs and compliance with global regulatory bodies">
  • Provide support to Analysts in executing regulatory and procedural changes while maintaining quality">
  • Work closely with Workforce Management, Vendor Management, Operations, Quality Assurance, and Legal teams to drive quality and performance in complaints investigations">
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Requirements:">
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  • Extensive experience in delivering training to a global audience">
  • Strong communication and interpersonal skills">
  • Ability to adapt to change in a fast-paced environment">
  • Subject matter expertise in complaints procedures and investigation requirements">
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What We Offer:">
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  • A dynamic and supportive work environment">
  • Opportunities for professional growth and development">
  • Competitive compensation and benefits package">

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