Hospitality Service Professional

1 week ago


Singapore THE FULLERTON HOTEL Full time
About the Role

We are seeking a highly skilled and customer-focused Hospitality Service Professional to join our front desk team at THE FULLERTON HOTEL.

Key Responsibilities:
  • Project a professional image and provide exceptional service to guests, ensuring a warm welcome and memorable experience.
  • Assign guests to tables strategically, maximizing space utilization and ensuring optimal guest satisfaction.
  • Monitor and handle guest complaints efficiently, following established procedures to guarantee guest satisfaction.
  • Collect and analyze guest feedback, updating the guest history system to inform business decisions.
  • Prepare comprehensive reports on guest comments, guest lists, and key performance indicators to support business growth.
Requirements:
  • A customer-centric approach with excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities, with hands-on experience in cashier duties.
  • Excellent attention to detail, maintaining high standards of cleanliness, hygiene, and safety.
What We Offer

A competitive salary of $45,000 per annum, reflecting the hotel's commitment to attracting top talent. Additionally, we offer opportunities for training and development, as well as a supportive work environment that values teamwork and collaboration.



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