
Data Platform Support Specialist
7 days ago
Starburst's data platform accelerates AI innovation by unifying data across clouds and on-premises. Organizations worldwide rely on fast data access, seamless collaboration, and enterprise-grade governance to fuel their innovation with AI.
The Technical Support Expert acts as a Subject Matter Expert (SME) for a book of enterprise accounts. This role is responsible for providing technical guidance and support within both standard and custom deployment environments. The expert also assists with supported LTS upgrades, peer training and development, personal continued education, and contributes to reference documentation.
This role coordinates closely with leadership, engineering, product, and account teams to ensure customers receive a value-driven enterprise experience. The Technical Support Expert must be able to work independently, with minimal guidance, and demonstrates an expert degree of proficiency in both SEP and Galaxy.
- Key Responsibilities:
- Provide support for standard and custom deployments
- Answer break/fix and non-break/fix technical questions through ticketing systems
- Efficiently reproduce reported issues using tools, identify root causes, and provide solutions
- Open bug reports in Jira and feature requests in Aha
- Provide upgrade support upon customer request
- Customers must be on a supported LTS version at the time of request
The ideal candidate will have expertise in SEP and Galaxy, with strong problem-solving skills and ability to work independently.
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