Automation Engineer Intern

1 month ago


Singapur, Singapore Singtel Full time

At Singtel, we're dedicated to empowering every generation through technology. As an Automation Engineer Intern, you'll play a key role in designing and implementing system and service automation solutions, focusing on ITSM systems.

Key Responsibilities:

  • Design, build, and enhance ITSM systems, including service request submission, orchestration, and request fulfillment automation.
  • Automate infrastructure management tasks using tools and scripts.
  • Develop and maintain automation scripts and application code for automating service and infrastructure management tasks.
  • Code and script test automation frameworks and carry out automated testing procedures in testing and production environments.
  • Build and maintain reporting systems for ITSM platforms.
  • Integrate ITSM systems with API platforms.
  • Develop service portals for customer interaction.
  • Translate business goals into technical requirements and architect appropriate ServiceNow solutions.
  • Collaborate with the Product team and other internal teams to ensure assigned defects/enhancements are validated, documented, and resolved.
  • Apply functional knowledge of ITIL and ServiceNow to customer needs and requirements.
  • Follow the Agile framework, including SCRUM, to ensure consistent delivery.
  • Experience with technologies such as JavaScript, HTML/CSS, and API platforms like Mulesoft is an advantage.

Requirements:

  • Tertiary education in Computer Science/Engineering or related discipline.
  • Minimum availability: 6 months.
  • Good knowledge of ITSM system design and development on ServiceNow Platform.
  • Good knowledge of ITIL processes.
  • Experience with API platforms and open-source technologies is an advantage.
  • Good problem-solving skills and passion for programming and automation.
  • Self-motivated and detail-oriented.


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