Claims Transformation Specialist

1 month ago


Singapore CHUBB Full time
Job Description

The Claims Transformation Specialist will be responsible for defining the product vision, managing the development, and optimising for customer needs in the claims department. This is a hands-on role that requires excellent organisational and time management skills, an ability to manage competing priorities across geographically dispersed teams, creative problem-solving, and resourcefulness to overcome challenges.

The ideal candidate will have experience as part of an Agile delivery team, with exposure to underwriting systems, claims systems, and broking systems. Strong analytical and problem-solving skills are essential, as well as strong communication and presentation skills. The ability to work independently with high precision and quality of output is also required.

Key Responsibilities
  • Define and prioritise product features to achieve business and customer needs.
  • Provide OKRs, Product Vision, and Roadmap for the platform, strategizing and presenting ideas to stakeholders.
  • Work closely with business teams to create, maintain, and prioritise the product backlog to ensure that the highest-value backlog items are delivered in the shortest sustainable lead time and in the right sequence.
  • Drive the clarity, review, and approval of user stories for the product development team(s).
  • Provide business logic recommendations and solutions aligned with business objectives.
Requirements
  • Insurance product experience and knowledge of the general insurance business model, broker platforms, and underwriting/claims operations.
  • Experience as part of an Agile delivery team (Exposure to underwriting systems, claims systems, and broking systems will be an advantage).
  • Experience and ease in working with senior decision-makers and all levels of the organisation, across functions.
  • Knowledge of user-centred design principles.
  • Previous working experience as a Product Owner.
  • Knowledge of Agile methodologies. SAFe PO/PM or CSPO certification preferred.
Salary

We offer a competitive salary of $120,000 - $150,000 per annum, depending on experience.

About Chubb

Chubb is a leading global insurance company with a long history of providing innovative insurance solutions to individuals and businesses. We are committed to delivering exceptional service and value to our customers and employees alike.



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