Digital Transformation Expert
2 weeks ago
We are seeking a highly skilled AI and Digital Transformation Analyst to join our team. This individual will play a key role in championing and implementing digitalization and self-help capabilities at customer touch points, leading to Next Generation Servicing and exceptional Customer Experience.
Key Responsibilities include:
- Championing and implementing digital transformation initiatives to drive business process improvement and enhanced productivity.
- Supporting Technology, Digital, and Analytic (TDA) efforts to optimize processes and drive business process improvement for enhanced productivity and performance.
- Analyzing data to identify trends for automation, process improvement, and operational efficiency through Generative AI.
Requirements:
The ideal candidate will possess:
- A degree holder with knowledge of AI concepts.
- Understanding of artificial intelligence, machine learning, and deep learning principles.
- Proficiency in Retrieval-Augmented Generation (RAG) and Large Language Models (LLM).
- Experience in generating and analyzing data effectively to identify key insights and trends.
- Possess excellent capabilities in following up, prioritization, and multitasking.
- Able to work in a fast-paced environment and meet tight deadlines.
- Good interpersonal and communication skills.
- Good team player.
What We Offer:
Become part of our dynamic team and contribute to creating a healthier, more sustainable future for everyone. Enjoy unmatched career and personal growth opportunities, driven by our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
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