Field Support Technician
3 weeks ago
About the Role
We are seeking a highly skilled and experienced Customer Support Specialist to join our team at 2060 K-T SARL France. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction with our products and services.
Key Responsibilities
- Provide technical support to customers via phone, email, and on-site visits to resolve complex technical issues with our products.
- Collaborate with cross-functional teams, including sales, marketing, and product development, to identify and resolve customer issues.
- Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
- Conduct on-site visits to troubleshoot and repair complex equipment, ensuring minimal downtime and maximum customer satisfaction.
- Work closely with installation engineers to resolve problems and ensure smooth project execution.
- Participate in training and development programs to stay up-to-date with the latest technologies and products.
Requirements
- Bachelor's degree in a technical field, such as engineering or computer science.
- Minimum 2 years of experience in a technical support role, preferably in the semiconductor industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
- Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
- Fluency in English and French languages is a must.
- Full driver's license.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Access to the latest technologies and products.
How to Apply
If you are a motivated and experienced technical professional looking for a new challenge, please submit your resume and cover letter to us.
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