Manufacturing Industry Transformation Specialist
6 days ago
The company is a fast-growing business with a mission to transform India's metal manufacturing sector, which is a $140B industry supporting transportation, construction, and machinery.
Their digital platform helps foundries and steel plants streamline procurement processes for critical raw materials, ensuring faster sourcing, transparent pricing, and reliable supply chains.
By combining manufacturing expertise with technology, the company aims to optimize production processes, reduce downtime, and increase profitability.
With over 250 manufacturing facilities already using their platform and expansion into new industrial clusters, they are establishing a digital backbone for one of India's most vital industries.
As an Adoption Lead, you will be responsible for overseeing customer onboarding, engagement, and growth for the flagship SaaS platform across India.
This role is crucial in building scalable adoption processes, reducing dependency on current leads, and strengthening second-line leadership in the customer success function.
Your focus will be divided into 60% on product adoption and onboarding and 40% on upselling and cross-selling to enhance customer lifetime value.
Key responsibilities include leading and managing onboarding and product adoption for manufacturing customers across South, West, and East India, traveling extensively to client locations, mentoring a distributed team of Customer Success Executives, standardizing onboarding processes, planning rollouts, driving customer activation and usage, tracking KPIs, identifying revenue expansion opportunities, building relationships with key stakeholders, collaborating with Customer Success Managers, hiring and managing local adoption resources, and implementing a structured knowledge-management system.
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