Strategic Technology Manager for Global Services

3 weeks ago


Singapore CapitaLand Full time
Job Description

We are seeking a highly skilled Strategic Technology Manager for Global Services to lead our team in delivering exceptional IT services to our clients.

About the Role

This is an exciting opportunity for a seasoned technology professional to join our dynamic team and take on a leadership role in shaping the future of our global services. As a Strategic Technology Manager, you will be responsible for managing day-to-day operations, building and motivating high-performance teams, and supporting the delivery of End User Technology projects.

Key Responsibilities
  • Manage the overall asset life-cycle process, ensuring that our clients receive top-notch service and support.
  • Lead in the development of training materials on various IT topics and services, which will be posted on relevant sites for the benefit of the entire user community.
  • Collaborate with cross-functional teams to drive the adoption of workplace technology on a global scale, leveraging knowledge in AIOps.
  • Maintain excellent project management, analytical, and organizational skills to ensure seamless delivery of services.
  • Foster a customer-focused culture within the team, emphasizing exceptional verbal, written, and interpersonal skills.
Requirements
  • Bachelor's Degree in Computer Engineering, Computer Science, or Information Technology related courses.
  • At least 5 years of relevant work experience in a large global end-user environment, preferably with leadership experience in providing Service Desk and Field Service support.
  • Strong knowledge in ITIL and Microsoft Suite (O365) technology, with experience in driving service quality and improvement.
  • Excellent problem-solving skills, with the ability to multitask and work independently.
About CapitaLand

CapitaLand is a leading global real estate group headquartered in Singapore. We offer a wide range of property investments and services in retail, office, residential, and commercial sectors.

What We Offer

We provide competitive compensation and benefits packages, including an estimated annual salary of $120,000-$150,000, depending on location and experience. Our comprehensive benefits package includes health insurance, retirement plans, and paid time off.



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